Carve Sunglasses Warranty and Care

WARRANTIES

Carve offer a six month manufacturing warranty that commences from the date of purchase. This warranty covers any manufacturing fault or material defect that is not the result of normal wear and tear. Warranty is only valid with proof of purchase from an authorised Carve dealer. It is advised that proof of purchase from an authorised dealer be retained for the term of the warranty for validation in the event of a claim.

The warranty will be considered void if the product has not been used or maintained in accordance with the care instructions provided with the product. The warranty will also be voided if the product has been misused, dropped, crushed, stored inappropriately or been exposed to damaging chemicals.
Modifications or attempted repairs of any kind made to sunglasses after purchase will render them void of warranty.

WARRANTY CLAIM

Any warranty claims should be returned to the place of purchase. In the event that you cannot returned the product to the original store of purchase please contact our customer service team at customerservice@carve.com.au. It is important to include the below details so that we can ensure any issues are resolved as quickly as possible.

1. The damaged or defective eyewear including style name and number.

2. Valid proof of purchase that confirms the date of purchase for warranty coverage and that you purchased from an Authorized Dealer.

3. Clear pictures of the issue.

4. Your current contact details.


All warranty claims are subject to a case by case evaluation. Warranty claims must be submitted at the purchaser’s expense by returning the goods to the place of purchase or Carve Head office at the following address.

Carve International
75 Ashford Ave, Milperra, Sydney NSW 2214.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

Care Instructions

Eyewear is a big part of an active outdoor lifestyle, so they can often be susceptible to wear and tear. Here are a few tips to take care of your eyewear:

Always clean & store your eyewear with the microfiber bag provided. Do not wipe lenses when dry as small particles or debris on the lenses may cause scratches. Do not use chemicals to clean lenses or frames.

Avoid contact with cosmetics, sunscreens, hairspray and perfume which can damage the anti-reflective lens coating and frame coating. Avoid extreme heat, it will break down the protective lens coating.

Do not leave your eyewear in a hot vehicle, especially on the dashboard as the windscreen will intensify the heat. Do not swim or submerge in water as it can damage the anti-reflective lens coating.

Check your eyewear regularly to make sure the screws aren’t loose. Gently tighten regularly with a very small screwdriver.

Avoid wearing eyewear on the top of your head as it can warp, crack or break the frame.

Never place your eyewear lenses face down onto any surface.

CARVE pride itself on quality and hope you enjoy your purchase.

 

CARE INSTRUCTIONS

To help maintain the quality of your CARVE eyewear please ensure that you adhere to the following care instructions.

1. Do not wipe lenses when they are dry as small particles or debris on the glasses or cleaning cloth may cause scratches. Only use the microfiber bag provided to clean lenses as other materials may be too rough and scratch the lenses.

2. Do not use harsh chemicals to clean lenses and avoid extreme heat as this may break down the protective coating.

3. Always store eyewear in the bag provided when not in use as to avoid unnecessary scratching.

4. Avoid wearing eyewear on the top of your head as this can warp the frame.

5. Check screws and hinges regularly and tighten when necessary.